The first time a hotel room in a Rehobeth Beach hotel woke you up?
That was probably the case, because for more than a year, it did.
The hotel’s management didn’t know what to do when it saw an uptick in the number of guests, according to an email to guests released by hotel staff.
At the time, the hotel was on its way to having a record year in occupancy.
But a review of the hotel’s occupancy data by the Globe and Mail revealed some major problems.
The Rehab is the only hotel in the city that has no air conditioning, no shower facilities, no free Wi-Fi, no elevator and no central air conditioning.
The room, which is owned by a group of families, also has no toilet facilities.
And despite the hotel saying it had a “great year” in 2015, the Globe found that it had only one room with hot water.
In February 2016, hotel management told staff that the hotel had “significant operating difficulties,” according to a letter obtained by the paper.
A hotel manager responded that the problems were related to the hotel operating in a different part of town and that they were understaffed, but management said the problems weren’t a result of the city’s climate.
In an email obtained by The Globe and the Post, hotel manager Susan Macdonald said that when the hotel is busy, staff members have to make quick decisions.
“We can’t keep everyone on a 24-hour schedule,” Macdonald wrote.
“When we have limited capacity, staff have to prioritize.”
A year after the Rehoboath opened, the situation was worse.
There were only two rooms in the hotel with hot showers, according, and staff told guests that they had to stay in a room with the coldest room in the room.
It’s not clear if the problems persisted.
The Globe’s review of hotel occupancy data showed that room occupancy remained stable, with only two problems.
In a letter dated March 26, 2016, management told guests not to complain about room issues because it was “an internal issue” and that “we are working on the issue.”
The letter said the hotel has hired an external company to help resolve the issues and that it has hired a consultant to “review our occupancy data and make recommendations.”
The Globe found a 2016 review of Rehobiath hotel occupancy by the Rehovot Hotel Management Company, a firm that has been in business since 2005, and confirmed that it’s been performing a review.
The review did not mention the ReHoboth Beach Hotel, but in an email from the hotel management company, which has since closed, it said that it conducted a “full review” of the room issue and “looked into a number of options” and concluded that it “does not need to close the room.”
The hotel, which said in a statement to the Globe that “no significant room issues” were found, has been criticized for not being upfront about the problems.
It says that it hasn’t closed any rooms since the ReHoB was closed.
A spokesperson for the hotel said in an emailed statement that it was aware of the issues but “was unable to provide additional comment on specific issues.”
The ReHoboath’s management declined to answer specific questions from The Globe about the occupancy data, and said in its statement that “the issues were identified early in the occupancy process” and the problems “are under review.”
In an emailed reply, the ReHotels management company wrote that the company “does every effort to address any issues” and said it “is confident in the integrity of our occupancy records and compliance program.”
The issue with the Rehab’s room, as outlined in the email from management, is that it requires “full-time staff,” but it does not specify the number.
Macdonald, who had been a ReHobeast for six years, told guests the room had to be “closed to accommodate our new occupancy.”
“I think they’re just like ‘We have to close this room,'” said Lauren Rehobeast, who worked in the Rehotels’ room department from August 2015 to March 2016.
Rehabeast, 28, said she’s had to put up with a cold shower at least twice a day since August.
“It’s not really comfortable, and the air conditioning doesn’t work,” Rehbeast said.
“You’re sitting in a chair, and it’s hot, and then you just want to get out.”
Rehopeast said she wasn’t the only one to experience the problem.
She said the ReHaB was the first ReHotel she was forced to leave because it wasn’t providing the necessary facilities to accommodate guests who were “a little older.”
The problem also is compounded by a lack of showers, said Rehoast, because “we have only one shower.
It has a lock, and there’s no shower.
You can’t lock it.”
Macdonald declined to